Agile Service Management

Cognitor can help enhance your customer experience with the best combination of domain expertise, product functionality and cost effectiveness available today. We are the most experienced, most successful company in the world when it comes to designing high-value service management software and getting customers up-and-running quickly at a reasonable price. Metrix solutions are used by many world-class service organizations to automate mobile field service, streamline repair processes, improve customer service and increase service profitability.

Contact Center
     Cognitor’s Agile Service Management      Suite can leverage your current      investment in a contact management      platform by dramatically increasing agent      productivity and efficiency.

Field Service
     Today calendar based preventive      maintenance is being replaced by      increasingly sophisticated predictive            analytics and machine to machine      monitoring systems

Repair Center
    Intelligently monitor all customer and     product activity for all your accounts,     through all customer service channels

Data Management
    As your transactional CRM data grows     exponentially from adding more products,     customers, services, and solutions, the     the need to systematically purge ad     archive the need to systematically purge     and archive infrequently used applications     data while maintaining database referential     integrity grows.

Web Self-Service

Content Guidance & Recommentations tool combine Search and Merchandizing with real time behavioral data to drive content to website visitors dynamically based on the wisdom of the invisible crowd.

Mobile Applications

Your applications - On The Go. OnDeego allows any web-savvy user to build, port, host, deliver and monetize mobile applications quickly. With a web 2.0 interface, users can simply pull text, images, videos and other dynamic elements from existing websites into their mobile applications. There's no need to develop new code or re-engineer your website to support mobile devices--just "select" and "pull" from existing properties.

eCommerce

Monitor security of your transportation platform, prioritize your service requests considering current performance under service level agreements, passenger traffic, equipment redundancy.

Industries Serviced

Cognitor services clients in the following industries where we have built domain knowledge and expertise. This enables us to be more productive and efficient on all projects, in addition to adding value where needed. Our years of combined knowledge and expertise in the following industries will help drive quick success and project ROI.

Medical Instrumentation
High Technology
Retail & Consumer
Insurance
Defense & Communications
Public Transportation
Homeland Security
Managed Services
Lottery & Gaming

Services

Cognitor provides a full range of services to its clients to ensure a successful implementation and continued usage of all of our soft applications. Our Service Professionals manage the entire project from pre-implementation requirements analysis to post-implementation ROI and product enhancements.

Cognitor’s Services include the following:

Customer Needs Analysis
Implementation
Training
Customer MM & Support