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Agile Service Management
Cognitor’s Agile Service Management platform is designed to provide you with an easy way to serve your customers in
the most productive, consistent, intelligent, innovative and knowledgeable way. Agile Service Management helps
better manage your operation by providing visibility into key issues while keeping your support costs low.
ENQUIRE
Optimize your enterprise knowledge flow to your contact center agent to provide consistent and accurate answers
to customer problems, solving problems once
Pro*ACT
Identify and track emerging customer issues, then intelligently notify the right people in your organization
OneView
Intelligently monitor all customer and product activity for all your accounts, through all customer
service channels
Relational Data Archiving
As your transactional CRM data grows exponentially from adding more products, customers, services, and solutions,
the requirements to maintain and track and access data grows under increasing regulations.
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Product and Content Guidance
Content Guidance & Recommentations
Combine Search and Merchandizing with real time behavioral data to drive content to website
visitors dynamically based on the wisdom of the invisible crowd.
Services
Cognitor provides a full range of services to its clients to ensure a successful implementation and continued usage of
all of our soft applications. Our Service Professionals manage the entire project from pre-implementation requirements
analysis to post-implementation ROI and product enhancements.
Cognitor’s Services include the following:
Customer Needs Analysis
Cognitor will undertake a review of the current environment and work with management
Implementation
Cognitor’s Implementation Team will follow the guidelines developed in Phase I above using our
proprietary techniques
Training
Cognitor offers on-site training or remote training for all of its software applications by a dedicated
in-house staff.
Customer MM & Support
Cognitor provides on-going support and product enhancement updates for all software applications by a dedicated team of
in-house experts
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Cognitor services clients in the following industries where we have built domain knowledge and expertise.
This enables us to be more productive and efficient on all projects, in addition to adding value where needed.
Our years of combined knowledge and expertise in the following industries will help drive quick success and
project ROI. |
Medical Devices
High Technology
Telecommunications
Retail and Consumer
Insurance
Transportation
Homeland Security
Financial Services
Gaming
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Transportation Security SolutionTM
Prioritize your service requests considering current performance under service level agreements, passenger traffic,
equipment redundancy.
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