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Depot Repair Centers are increasingly using knowledge bases to track failures, parametric test data, symptoms, root causes,
and automating processes to capture legacy and senior repair technician expertise. As the number of products exponentially
grow and the number of components and replacements parts become exhaustive, a knowledge base can be used to track all repairs
down to the Part and exact Serial ID. Technicians can easily track all prior repairs including, replacement parts for each
unique piece of equipment in the field or for each Part type. Automated tracking of failures by component and product can
feed into quality and risk management programs such as Failure Modes and Effects Analysis (FMEA).
The Repair Center can pick up a Part, Model, or Serial ID from a bar code along with information from automatic testing equipment and feed that to the
knowledge management system to get a recommended repair solution or show the repair history. Maintaining a detailed product
knowledge base of part and component failures can lead feed into trending and alerting tools so you can be proactive about the
equipment in the field based on part or component life cycle failures. As Repair Services are tracking under increasingly
competitive service level agreements, repair performance such as Mean Time to Fix by Technician will be monitored more closely.
A real time performance monitoring tool, such as a service level analytics dashboard,
will be required just to meet and stay ahead of commitments according to SLA’s.
Repair Center Features and Benefits:
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Track individual repair center technicians productivity and performance with real-time analytics dashboard
- Track Historic Repairs and Component Replacement by Serial ID and Part ID
- Capture Specific SME Knowledge of Repair Technicians and use for training new technicians or managing retirees
- Repair Depot center can look up all prior repair history and similar repair solutions used for other Part ID’s
- Improve Mean Time to Fix Rates at Depot Repair Centers
- Track and Trend product failures down to the component level
- Repair Depot Center dashboard to track repairs by technician, product, and Serial ID
- Expedite Failure Analysis and Repairs by using embedded Knowledge Management functionality.
- Track increased replacement part usage in repairs by part, use trending and alerting tool
to send alerts for quality issues
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Company Overview
Make your organization prepared to deliver consistent, accurate, and timely results for you customer's
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