Agile Service Management

Cognitor’s Agile Service Management platform enables you to serve your customers in the most productive, consistent, intelligent, innovative and knowledgeable way. Agile Service Management helps better manage your operation by providing visibility into key issues while keeping your support costs low.

ENQUIRE
    Optimize your enterprise knowledge flow     to your contact center agent to provide     consistent and accurate answers to     customer problems, solving problems     once.

Pro*ACT
    Identify and track emerging customer     issues, then intelligently notify the right     people in your organization

OneView
    Intelligently monitor all customer and     product activity for all your accounts,     through all customer service channels

Relational Data Archiving
    As your transactional CRM data grows     exponentially from adding more products,     customers, services, and solutions, the     the need to systematically purge ad     archive the need to systematically purge     and archive infrequently used applications     data while maintaining database referential     integrity grows.

Product and Content Guidance

Content Guidance & Recommentations tool combine Search and Merchandizing with real time behavioral data to drive content to website visitors dynamically based on the wisdom of the invisible crowd.

Mobile Applications

Your applications - On The Go. OnDeego allows any web-savvy user to build, port, host, deliver and monetize mobile applications quickly. With a web 2.0 interface, users can simply pull text, images, videos and other dynamic elements from existing websites into their mobile applications. There's no need to develop new code or re-engineer your website to support mobile devices--just "select" and "pull" from existing properties.

Transportation Security Solution

Monitor security of your transportation platform, prioritize your service requests considering current performance under service level agreements, passenger traffic, equipment redundancy.

Industries Serviced

Cognitor services clients in the following industries where we have built domain knowledge and expertise. This enables us to be more productive and efficient on all projects, in addition to adding value where needed. Our years of combined knowledge and expertise in the following industries will help drive quick success and project ROI.

Medical Instrumentation
High Technology
Retail & Consumer
Insurance
Defense & Communications
Public Transportation
Homeland Security
Managed Services
Lottery & Gaming

Services

Cognitor provides a full range of services to its clients to ensure a successful implementation and continued usage of all of our soft applications. Our Service Professionals manage the entire project from pre-implementation requirements analysis to post-implementation ROI and product enhancements.

Cognitor’s Services include the following:

Customer Needs Analysis
Implementation
Training
Customer MM & Support