Cognitor’s Global Partners

Cognitor has been providing Solutions for Service Management in concert with and through its network of strategic alliances, technology partners, system integrators and channel resellers. Cognitor has developed and continues to aggressively expand these relationships. Cognitor's global partners are detailed below along with a brief description of the partnership.

For more information on our partners or becoming a partner please contact the Cognitor Partner Manager at partners@cognitor.com

www.amdocs.com

(NYSE: DOX – News), is a leading global provider of software and services to enable integrated customer management and the intentional customer experience(TM). With revenues of $2.48 billion in fiscal 2006, and over 16,000 employees and serving customers in more than 50 countries around the world, Amdocs combines innovative software and services with deep business knowledge to provide global solutions for OSS, Broadband Cable, High Tech & Services Industries, Financial Services, Mobile Telecom, and Wireline Telecom.

Cognitor has been a development partner of Amdocs CRM since 1996 and Amdocs has been a Reseller of Cognitor since 2004. Cognitor has developed a number of applications, for the Amdocs CRM platform.

www.fieldservicemanagement.co.uk

Field Service Management is an active reseller of both Cognitor Solutions and the market leading Metrix 4e Service Management Solution, which is used by leading service organizations throughout the world to ensure they can meet continually evolving service levels and responsibilities. The Service Solution manages the full product lifecycle, including sales and installation, ongoing maintenance & support, scheduling & fulfillment of field repairs, back to base repair & swap outs, disposal, part sales and additional services. All of those processes are fully integrated & subject to user defined workflow, ensuring maximum operational efficiency and ultimately higher profitability. The Field Service Management Team has over 10 years experience selling and implementing Metrix service management software and has been a Cognitor partner since 2002, through its predecessor.

www.metrix.com

Metrix has been successfully developing service management software for the last 25 years. The Metrix 4e suite of products enables advanced service with powerful capabilities: field force automation, field service/dispatch, contract administration, customer entitlements, equipment and parts tracking, workflow management, Web self-service and scheduling optimization. Metrix solutions are used by many world-class service organizations to automate mobile field service, streamline repair processes, improve customer service and increase service profitability.

Metrix became a channel reseller partner for Cognitor in 2001, and has been successfully selling and implementing Cognitor solutions for its global clients. The companies have successfully integrated Cognitor's Solutions for Service management into their portfolio of CRM and Field Service offerings.