Cognitor | Enhancing your Customer Experience

Cognitor has been providing Solutions for Service Management in concert with and through its network of strategic alliances, technology partners, system integrators and channel resellers. Cognitor has developed and continues to aggressively expand these relationships. Cognitor's global partners are detailed below along with a brief description of the partnership.

For more information on our partners or becoming a partner please contact the Cognitor Partner Manager at partners@cognitor.com

(NYSE: DOX - News), is a leading global provider of software and services to enable integrated customer management and the intentional customer experience(TM). With revenues of $2.48 billion in fiscal 2006, and over 16,000 employees and serving customers in more than 50 countries around the world, Amdocs combines innovative software and services with deep business knowledge to provide global solutions for OSS, Broadband Cable, High Tech & Services Industries, Financial Services, Mobile Telecom, and Wireline Telecom.

Cognitor has been a development partner of Amdocs CRM since 1996 and Amdocs has been a Reseller of Cognitor since 2004. Cognitor has developed a number of applications, for the Amdocs CRM platform.

Baynote boosts conversion rates and improves the online experience by guiding site visitors to the most useful, high-impact content available on your website. Visitors are presented valuable content recommendations each click of the way, ensuring the best product information, download, or registration form is only a click away. Visitors also experience the most intuitive and efficient search experience possible - one that returns the exact information your visitors were thinking about.

Cognitor has incorporated the Baynote offering into its solution portfolio, and the two companies formed a partnership in 2006.

Cognitive Edge was created in 2006 to continue the work originally initiated in IBM as the Cynefin Centre for Organisational Complexity through its founding partner David Snowden, an internationally renowned spokesman in the area of Practical Knowledge Management and SenseMaking. Cognitive Edge has created an open source approach to the development of consultancy methods.

Cognitor has been a partner since its formation in 2006, but a Cynefin Partner since 2003, and is a accredited practitioner of the Cognitive Edge concepts including their SenseMaker Suite of software products that leverage themes of narrative, complexity and networks for impact.

Dieselpoint combines advanced full-text search with data navigation capability. It gives users highly relevant results not possible with either traditional search engines or SQL databases. The result is that you get a better answer, faster. Unlike solutions that are primarily navigation or full-text-oriented, Dieselpoint presents a truly integrated search experience for the user. Dieselpoint Search scales to millions of documents and terabytes of data with sub-second response time.

Cognitor has incorporated the Dieselpoint offering into its solution portfolio, and the two companies have been partners since 2001.

Field Service Management is an active reseller of both Cognitor Solutions and the market leading Metrix 4e Service Management Solution, which is used by leading service organizations throughout the world to ensure they can meet continually evolving service levels and responsibilities. The Service Solution manages the full product lifecycle, including sales and installation, ongoing maintenance & support, scheduling & fulfillment of field repairs, back to base repair & swap outs, disposal, part sales and additional services. All of those processes are fully integrated & subject to user defined workflow, ensuring maximum operational efficiency and ultimately higher profitability. The Field Service Management Team has over 10 years experience selling and implementing Metrix service management software and has been a Cognitor partner since 2002, through its predecessor.

KnowledgeBroker (KBI) licenses prepackaged Computer Support KnowledgeBases. A powerful resource for Help Desk Analysts and End User self-help, KnowledgeBases improve call center metrics by cutting inbound call times and streamlining support with immediate answers to user question. KBI content is a key Help Desk component for efficiently and effectively resolving problems with computer software.

Metrix has been successfully developing service management software for the last 25 years. The Metrix 4e suite of products enables advanced service with powerful capabilities: field force automation, field service/dispatch, contract administration, customer entitlements, equipment and parts tracking, workflow management, Web self-service and scheduling optimization. Metrix solutions are used by many world-class service organizations to automate mobile field service, streamline repair processes, improve customer service and increase service profitability.

Metrix became a channel reseller partner for Cognitor in 2001, and has been successfully selling and implementing Cognitor solutions for its global clients. The companies have successfully integrated Cognitor's Solutions for Service management into their portfolio of CRM and Field Service offerings.

Ondeego is a mobile application and platform provider, serving the enterprise, consumer brands, and the developer communities. See how Ondeego's technology is changing the industry.

RenderX provides standalone software products as well as server and desktop components that can be integrated into larger business solutions, all based on XEP - our original commercial engine. All of our products support content in multiple languages and any level of layout complexity. These products can arrange and format text, tables, graphics, and images to generate professional, typeset-quality print products and enhanced electronic products for distribution with advanced features such as interactive links, bookmarks and electronic security.