Cognitor | Enhancing your Customer Experience

New regulations such as Sarbanes-Oxley, ISO, PCIA, GLB and HIPAA, the cost of complying with these regulations, and new corporate policies and standards, and the additional threat of litigation have all placed a burden on companies to retain all records of customer interactions, problems, issues, as well as myriad of other related data. Industry-specific compliance issues, federal and state government regulations, and corporate internal requirements for business intelligence and data mining of customer data, all contribute to corporations keeping data well beyond the useful shelf life for satisfying live production needs. Tools to remove and archive this data are currently available, but many companies believe falsely in the need to restore data back into the database. The basic archive requirement should be that one is able to quickly and easily retrieve and view the information in a standard readable format. What if all the information needed was available to the Amdocs CRM desktop in an easily viewed and readable format, but required no database restoration, database storage for archival and no DBA's or extra database licensing costs?

Designed specifically and optimized for the Amdocs CRM data model, Cognitor’s Relational Data Archiving enables any database object including baseline, custom objects and relations to be identified for purging and archiving. The data is then stored in an industry standard format for easy retrieval directly from the Amdocs CRM desktop. The graphical user interface provides a simple and intuitive way to identify and remove data. Cognitor’s Relational Data Archiving software tools provide an alternative that allows you to retain this data in a format that is easy to archive, search and view. Permanently remove data from the production database while retaining a record of the data that you need in industry standard formats.

The Amdocs data model requires a very high level of expertise to maintain data integrity when removing data from the database. The main functional tables such as the case table can have over 60 related baseline tables, not including custom tables. The expertise needed for the programming required to only purge and maintain data integrity for just the case table is a large undertaking. Many Amdocs customers’ databases have grown exponentially that database performance and backup may become problematic.