How well does your organization meet its Service Goals? Can you identify key trends and track emerging issues so that you can proactively handle new problems or missed performance goals? Customer service organizations are charged with a myriad of objectives which are often interdepartmental and cross-functional. From service level commitments to up-sell and cross-sell goals to cost reduction to improved quality of service, service managers need a way to align their goals and monitor performance through-out the service organization.

OneView is a Service Level Analytics Dashboard that provides, in real time, a single view into all of the relevant data within your CRM system. OneView is an interactive, highly configurable, dynamic unified service view that enables real-time analysis and decision-making to your customer service operations. With OneView, companies can instantly monitor service level agreements and thresholds by viewing Key Performance Indicators in real-time.

OneView provides user-configured, integrated, graphical views of customer issues and service levels which are highly customizable and interactive, allowing a user to define exactly what information they want to see in different visual formats. The drill down feature provides a view of the data behind the visual representation to allow root-cause analysis. Data can be viewed from multiple data repositories such as ERP and Financial data in addition to the CRM production system, real-time, from a single view window.