Cognitor Business Analystics Software – Business Intelligence

Quality Metrics

How well does your organization meet its Service Goals? Can you identify key trends and track emerging issues so that you can proactively handle new problems or missed performance goals? Customer service organizations are charged with a myriad of objectives which are often interdepartmental and cross-functional. From service level commitments to up-sell and cross-sell goals to cost reduction to improved quality of service, service managers need a way to align their goals and monitor performance through-out the service organization.

OneView is a Service Level Analytics Dashboard that provides, in real time, a single view into all of the relevant data within your CRM system. OneView is an interactive, highly configurable, dynamic unified service view that enables real-time analysis and decision-making to your customer service operations. With OneView, companies can instantly monitor service level agreements and thresholds by viewing Key Performance Indicators in real-time.

OneView provides user-configured, integrated, graphical views of customer issues and service levels which are highly customizable and interactive, allowing a user to define exactly what information they want to see in different visual formats. The drill down feature provides a view of the data behind the visual representation to allow root-cause analysis. Data can be viewed from multiple data repositories such as ERP and Financial data in addition to the CRM production system, real-time, from a single view window.

Business intelligence capabilities

SQL Query Builder

A visual SQL query builder component that allows your end-users to build complex SQL queries via an intuitive visual query building interface easily.

  

User-Defined Quality Metrics

From the user's Home Page, easily setup quality metrics based on data access rights. 

Chart Builder

Create charts, graphs, gauges and maps from permission based data.  

  

Analysis and Dashboards

Monitor, measure and manage corporate performance at a glance.

 

Components of OneView Business Intelligence

  • Data Visualization – Enhance analytic effectiveness with dynamic data visualization.
  • Forecasting – Analyze and predict future outcomes based on historical patterns.
  • Quality Improvement – Identify, monitor and measure quality processes over time.
  • Reporting – Format presentation quality results and easily share findings across your enterprise.
  • Business Visualization – Delivers dynamic and interactive business visualization that lets users interact with data to gain insights into relationships and patterns.
  • Marketing Mix Analysis – Predict the business value of investments such as advertising, incentives and the web.
  • Marketing Operations – Plan, manage and execute enterprise marketing operations efficiently and effectively.
  • Data integration – Improve the flow of accurate information across your organization.
  • Enterprise Data Access – Access and use data sources from across your enterprise.
  • Data Management - Create a single, accurate and unified view of enterprise data.
  • Activity-Based Management - Capture costs at the activity level to understand causal relationships and acquire a detailed picture of how corporate resources are used.
  • Profitability Management - Calculate profitability for customers, products and channels at the transactional level where costs are incurred.
  • Strategy Management - Align the organization with long-term goals by communicating KPIs to employees and enabling them to identify causal links between KPIs to improve performance.

For more information on OneView, please email us at info@cognitor.com