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Cognitor to resell Baynote Social Search and Recommendations to Customer Service Orgainzations.

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March 20, 2008 - Cognitor will offer Baynote Social Search and Recommendations to enhance global customer service and web self-service activities for enterprises intent on delivering more satisfying and engaging customer experiences across all channels.

ERG Group will implement Cognitor’s newly released “ENQUIRE” Knowledge Management software for its Global Service Operations and Internal Help desk

November 21, 2007 - ENQUIRE will be utilized in their call center, repair, and field service operations to manage their knowledge relating to service and repair issues for all of the different transportation projects and products which are used on buses, trams, ferries and station platforms. ERG Group is a world leader in the development and supply of integrated fare management and software systems for the transit industry, and for its smart card systems and services.

Olympus Imaging America will deploy Cognitor’s “ENQUIRE” Service Resolution Management software

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October 15, 2007 - ENQUIRE will be utilized to manage their content and knowledge delivery for their digital products including digital cameras, and other optical products. Cognitor's greatly enhanced core Knowledge Management application now offers dynamically changing menu content and knowledge presentation based on user and role functionality, previous customer experience history, and specific customer and product details.

Georgia Pacific in Atlanta, GA has successfully deployed Cognitor’s Archival Solution for Amdocs

September 10, 2007 - Georgia Pacific in Atlanta, GA has successfully deployed Cognitor’s Archival Solution for their internal IT Help Desk, and has purchased another license for their Human Resources Service Center and Building Products Claims Office operations running with the AMDODCS CRM software. Georgia Pacific is a leading manufacturer of tissue, pulp, paper, packaging and building products and related chemicals. Cognitor’s software has been deployed in their production environment to remove and archive cases, interactions and other business objects to reduce production database size and costs and meet their goals for corporate data archiving and data retention policies in a timely and cost efficient manner.

Western Canada Lottery Corporation (WCLC) in Saskatoon, Canada has selected Cognitor’s “ENQUIRE”

August 1, 2007 - ENQUIRE software will be deployed in WCLC's technical support and Retail Services group running under the Metrix Service Management platform. WCLC manages, conducts and operates lottery and gaming-related activities for its Members, the governments of Alberta, Saskatchewan and Manitoba and its associate members - the Yukon Territory, Northwest Territories and Nunavut. The ENQUIRE knowledge management application will provide a unified interface to their global knowledge base for the call center, field service, repair center, internal help desk, and software support and IT services groups.

Sony Selects Cognitor for Relational Data Archiving Software

March 28, 2007 - Cognitor’s Relational Data Archiving software will be used to streamline their Customer Relationship Management (CRM) Database and improve response times.

The rapidly growing Sony Vaio Europe organization will deploy Cognitor’s Relational Data Archiving software to selectively remove and archive infrequently accessed custom and baseline Customer Relationship Management (CRM) data to improve database performance and query response times, resulting in improved customer service while supporting increased call volume.

Topcon Medical Systems Selects Cognitor for Service Resolution Management

January 15, 2007 - Cognitor’s Knowledge Management and Service Resolution Management Software will help Topcon manage their knowledge related to service operations for better capture, application, and re-usability.

Cognitor is awarded Homeland Security Grant by Illinois Department of Commerce and Economic Opportunity’s (DCEO)

July 6, 2006 - Cognitor will use this Innovative Product Grant (IPG) from the Illinois Department of Commerce and Economic Opportunity’s (DCEO) Homeland Security Market Development (HSMD) bureau to commercialize its Transportation Security Solution (TSS)

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Cognitor will commercialize TSS which will integrate Cognitor’s Agile Service Management Suite into a new product that captures and presents data from multiple systems in use at transit systems and monitors service operations to identify harmful trends or developing emergencies before they become major incidents.

Cognitor receives Challenge Grant from the Homeland Security Innovation and Entrepreneurship Center (HSIEC)

June 1, 2006 - Cognitor announced that it has received a Challenge Grant from the Illinois Homeland Security Innovation and Entrepreneurship Center. This grant is for marketing and business development related to Cognitor’s ground breaking Transportation Security SolutionTM (TSS) application. Read More Clicks to Press Release from HSIEC

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