ITT to implement Cognitor’s “ENQUIRE” Knowledge Management and OneView Business Intelligence software for its Repair Center
February 15, 2010 - Cognitor announced that ITT has selected Cognitor’s “ENQUIRE” Knowledge Management and OneView Business Intelligence
software in conjunction with the Metrix service automation software to further strengthen its repair depot center operations.
Cognitor has completed the integration of its knowledge management product with the new Metrix M5 Field Service Application.
En Pointe Global Services will implement Cognitor’s “ENQUIRE” Knowledge Management
software for its Global Service Operations and Internal Help desk
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April 16, 2009 - Cognitor announced that En Pointe Global Services, LLC (EPGS) has selected
Cognitor’s “ENQUIRE” Knowledge Management software to further strengthen its global service desk
operations. Cognitor has greatly enhanced its core Knowledge Management application and now offers
dynamically changing menu content and knowledge presentation based on user and role functionality,
previous customer experience history, and specific customer and product details.
Cognitor to resell Baynote Social Search and Recommendations to Customer Service
Orgainzations.
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March 20, 2008 - Cognitor will offer Baynote Social Search and Recommendations to enhance global
customer service and web self-service activities for enterprises intent on delivering more satisfying and
engaging customer experiences across all channels.
ERG Group will implement Cognitor’s newly released “ENQUIRE” Knowledge Management
software for its Global Service Operations and Internal Help desk
November 21, 2007 - ENQUIRE will be utilized in their call center, repair,
and field service operations to manage their knowledge relating to service and repair issues for all of the
different transportation projects and products which are used on buses, trams, ferries and station platforms.
ERG Group is a world leader in the development and supply of integrated fare management and software systems
for the transit industry, and for its smart card systems and services.
Olympus Imaging America will deploy Cognitor’s “ENQUIRE” Service Resolution Management software
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October 15, 2007 - ENQUIRE will be utilized to manage their content and knowledge delivery for their digital products
including digital cameras, and other optical products. Cognitor's greatly enhanced core Knowledge Management application
now offers dynamically changing menu content and knowledge presentation based on user and role functionality,
previous customer experience history, and specific customer and product details.
Georgia Pacific in Atlanta, GA has successfully deployed Cognitor’s Archival Solution for Amdocs
September 10, 2007 - Georgia Pacific in Atlanta, GA has successfully deployed Cognitor’s Archival Solution
for their internal IT Help Desk, and has purchased another license for their Human Resources Service Center and
Building Products Claims Office operations running with the AMDODCS CRM software. Georgia Pacific is a leading
manufacturer of tissue, pulp, paper, packaging and building products and related chemicals. Cognitor’s software
has been deployed in their production environment to remove and archive cases, interactions and other business
objects to reduce production database size and costs and meet their goals for corporate data archiving and
data retention policies in a timely and cost efficient manner.
Western Canada Lottery Corporation (WCLC) in Saskatoon, Canada has selected Cognitor’s “ENQUIRE”
August 1, 2007 - ENQUIRE software will be deployed in WCLC's technical support and Retail Services
group running under the Metrix Service Management platform. WCLC manages, conducts and operates lottery and
gaming-related activities for its Members, the governments of Alberta, Saskatchewan and Manitoba and its associate
members - the Yukon Territory, Northwest Territories and Nunavut. The ENQUIRE knowledge management application
will provide a unified interface to their global knowledge base for the call center, field service, repair center,
internal help desk, and software support and IT services groups.
Sony Selects Cognitor for Relational Data Archiving Software
March 28, 2007 - Cognitor’s Relational Data Archiving software will be used to streamline their Customer Relationship Management
(CRM) Database and improve response times.
The rapidly growing Sony Vaio Europe organization will deploy Cognitor’s Relational Data Archiving software to
selectively remove and archive infrequently accessed custom and baseline Customer Relationship Management (CRM)
data to improve database performance and query response times, resulting in improved customer service while supporting
increased call volume.
Topcon Medical Systems Selects Cognitor for Service Resolution Management
January 15, 2007 - Cognitor’s Knowledge Management and Service Resolution Management Software will help Topcon manage
their knowledge related to service operations for better capture, application, and re-usability.
Cognitor is awarded Homeland Security Grant by Illinois Department of Commerce and Economic Opportunity’s (DCEO)
July 6, 2006 - Cognitor will use this Innovative Product Grant (IPG) from the Illinois Department of Commerce and Economic
Opportunity’s (DCEO) Homeland Security Market Development (HSMD) bureau to commercialize its Transportation Security
Solution (TSS)
Read Press Release from Rod Blagojevich
Cognitor will commercialize TSS which will integrate Cognitor’s Agile Service Management Suite into a
new product that captures and presents data from multiple systems in use at transit systems and monitors service
operations to identify harmful trends or developing emergencies before they become major incidents.
Cognitor receives Challenge Grant from the Homeland Security Innovation and Entrepreneurship Center (HSIEC)
June 1, 2006 - Cognitor announced that it has received a Challenge Grant from the Illinois Homeland Security Innovation
and Entrepreneurship Center. This grant is for marketing and business development related to Cognitor’s ground breaking
Transportation Security SolutionTM (TSS) application. Read More Clicks to Press Release from HSIEC
Read Press Release from HSIEC
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