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Welcome to Cognitor
Cognitor provides Solutions for Service Management, enabling global customer service and support organizations to
optimize their service lifecycle from the first call to a support center to the delivery of parts and service in
the field.
Cognitor’s Agile Service Management Suite is a portfolio of integrated, modular products that support the customer
care ecosystem, providing customer service analytics and solutions to intelligently monitor service operations and
provide the highest levels of service across all channels.
Our Inteligine rules engine and analytics dashboard turn transactional CRM data into meaningful actionable information.
Cognitor provides solutions to leading Fortune 1000 companies in high technology, financial services and telecommunication
industries. Cognitor’s products and services are integrated with many industry leading CRM platforms.
Cognitor is headquartered in Chicago, Illinois.
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What We Do |
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Solutions for Service Management
Cognitor’s Agile Service Management suite of products includes a stand-alone or embedded Knowledge Service Resolution
Management platform, a Performance Management solution with advanced visualization capabilities to monitor data from
multiple repositories, and a proactive notification tool which monitors your transactional platform based on pre-defined
thresholds, and proactively notifies relevant parties regarding newly discovered trends, based on a next generation
rules engine.
Cognitor’s Service Resolution Management tools easily manage their Knowledge Articles and rapidly solve complex or
simple problems in a call center, the field, over the web, or through email. Cognitor’s Service Level Analytics
Dashboard and Pro*ACT trending tools are used to identify potentially serious product issues early on and turns
your CRM transactional data to actionable real time information.
Cognitor’s Purge and Archival software allows Customers to Streamline their CRM transactional database to improve
database productivity and response times.
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March 20, 2008
Cognitor to resell Baynote Social Search and Recommendations to Customer Service
Orgainzations.
Baynote's Platform to Complement Cognitor's Agile Service Managment Product Suite...
read more
Baynote is the only search tool on the market which embeds real time behavior analytics to incorporate all
prior web site visitors’ behavior, dynamically, into the current search results.
With the product guidance & recommendation tool you will be able to achieve huge improvement in website
conversion rates and revenue/profit uplift by making the most relevant product and content available to users based
on the intent of each user and the context of each visit.
Companies who have deployed the product have found phenomenal results within months, showing an average of:
- 1000% Search Lift
- 400% Engagement Lift
- 40% Lead Lift
- 20% Net Revenue Lift (40% profit lift)
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