ENQUIRE

The alarming fact is companies spend more money on advertising and marketing than customer support. According to a study done by US Business Administration and the US Chamber of Commerce, 68% customers leave due to service problems. Why spend the money to win new customers only to lose them? To guarantee continuous improvements on customer relations, how will your organization deliver consistent, accurate and timely results for customer's problems and inquiries? How will your organization capture and save this knowledge?

ENQUIRE applies the knowledge to your team right at the time of service, providing the process of transforming information and intellectual assets into enduring value. ENQUIRE connects people with the knowledge that they need to take action, when they need it. ENQUIRE is a LIVE central repository effectively capturing and reusing the intellectual capital of your service organization. ENQUIRE  goes way beyond document and information storage by providing Collaboration, Content Management, Knowledge Articles, User Management and Customization Features. 

ENQUIRE is easy to use! Our solution doesn't require the tedious task of creating sites, complexity of setting up permissions or a list of prerequisites training classes before using the tool – just login and start sharing. ENQUIRE was built to help you stay productive and connected. If you want a ShareCenter solution that has all the bells and whistles without the high cost, learn more about ENQUIRE. Setting up a trial run is easy and requires no commitments.

ENQUIRE makes it easier for people to work together. Using ENQUIRE, people share information with others at ease, manage documents from start to finish, and publish reports to help everyone make better decisions. Users can also create knowledge articles.

How a Document Management can HelpHow a Document Management Can Help

A Sample ROI Calulation

The Features of ENQUIRE:

Collaboration

Tasks – Create, assign and track the progress of tasks.

AnnouncementsShare news and information with users or team members.

Document Libraries - Share and manage related documents through a library of multiple documents.

Contacts – Share contact information with your team so they can keep in touch.

Discussion Forums – Discuss related issues with your team and easily references resources.

Links - Share useful links and external information with your team.

Alerts – Receive alerts as they happen or on a schedule notifying you when changes happen.

Document Versioning – Major and Minor version numbers are supported when documents are updated.

Outlook Integration – Document libraries can be taken offline into Outlook 2007/2010 folders and changes synchronized back to ENQUIRE when you are online.

Manage Document Metadata (Tagging) - Store different types of content with similar metadata in the same library.

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Content Management

Knowledge Articles - Create and share Articles. Attached any file type and URLs

Picture Libraries – Share Images or Photos with your Team.

Blog Pages – SharePoint allows you to set up a fully functional blog site within your site.

Search - search by Article ID, Author, content, HTML, PDF, video clip, Flash, XML, and Microsoft Office Formats—Indexes documents in a variety of formats, content within documents.

Tree View and Breadcrumbs Users can more easily identify where they are on the site. 

Rich Content Features - WYSIWYG Editor, Built-in spell Checker, Drop in tables, diagrams, charts, graphs and images, Multi- lingual Support

Document Workflow – Manage document creation and tracking of all edits and changes, subsequent approval or modification. Users can suggest improvements to Articles at any time.

Article Future/Expiry/Review - Ability to set future, expiry and review dates for individual Articles 

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User Management

Control Panel - Our easy to use web-based control panel provides you and interface to add, modify and remove users, roles, permissions, categories, markets, teams, alerts, news releases and more 

Home Page - Customize your Home Page they way you want to see the information, favorite Documents or Articles, Last Modified, Most used, Tag Cloud, Alerts and more

Workflow - Customize your Home Page they way you want to see the information, favorite Documents or Articles, Last Modified, Most used, Tag Cloud, Alerts and more

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Customization Features

Themes – Create and share Articles. Attached any file type and URLs

Home Page – Customize your Home Page they way you want to see the information, favorite Documents or Articles, Last Modified, Most used, Tag Cloud, Alerts and more

Workflow – Customize your Home Page they way you want to see the information, favorite Documents or Articles, Last Modified, Most used, Tag Cloud, Alerts and more.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

For more information on ENQUIRE, please email us at info@cognitor.com