Since Cognitor’s inception, it has been continuously refining and redefining its existence through creation of some very
powerful software applications that utilize our advanced heuristic AI and learning engine, data visualization, text
analysis, real-time trending and data analytics to enhance the underlying transactional systems, focused initially
on CRM platforms. The company has evolved from a technology-driven, engine focus to providing a suite of Solutions
for Service Management.
Our Service Resolution Management tool as evolved over the years and now is used by many leading global customer and
product service organizations to enhance their service delivery. Cognitor’s solutions are unique because of their ability to
learn and understand what has worked in the past to solve previous customer or product problems, so that agents are empowered
in real time to better serve their customers.
Problems are solved once and solutions are delivered across all customer service
channels, including call centers, field service and Web self-service. The learning capability of the software creates a
continuous process of improvement, making the call center more productive, and increasing accuracy with every customer
interaction.
Cognitor enables customer service representatives to effectively capture and re-use enterprise knowledge from a unified access
point. All information, including knowledge of other solutions that have worked in the past, white papers, release notes,
implementation documents, product manuals, and engineering bulletins are easily accessed in a central repository. We provide
customer support organizations with the tools to timely re-use information they need to provide actionable solutions to
service agents and customers.
Leading customer-centric organizations are currently looking to utilize knowledge-empowered customer service applications to
help them reduce costs and deliver high customer satisfaction across all customer interactions. Cognitor serves all levels
of customer interactions (call center, field service, and Web self-service) to provide organizations with the power to
provide fast and accurate solutions regardless of how customers decide to contact the company.
Cognitor also provides a proactive notification application that enables our clients to resolve problems before issues escalate
and cause widespread negative customer experiences. By recognizing problems ahead of time, our clients can better serve their
customers and reduce the overall cost of their call centers.
Cognitor’s Performance Management solution has advanced data visualization capabilities and real time monitoring of data from
multiple repositories to allow multi-dimensional KPI’s and capture of new relationships and trends. The Service Level Resolution
and Analytics allow a dynamic interactive capability to quickly uncover performance gaps and causes, while enabling visibility
of the data through role based authority and User Authentification.
Cognitor provides solutions to leading Fortune 1000 companies in high technology, financial services and the telecommunication
industries. Cognitor’s products and services are integrated with many industry leading CRM platforms.
Cognitor is a privately held corporation headquartered in Chicago, Illinois.
| Our Goals Become Your Results |
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Make your organization prepared to deliver consistent, accurate, and timely results for you customer's problems and inquires
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Know what your customer key issues are and how long they have been outstanding |
Track new product release issues early before they become liabilities
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Provide the same solutions and knowledge through all service channels: Call Centers, Field Service and Web Self-Service operations |
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Rapidly identify Service Level gaps and Root Causes
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To Learn more how Cognitor can help meet your business needs,
please email us at
info@cognitor.com
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