Cognitor | Enhancing your Customer Experience

We guide your customers to the most useful, high-impact content and articles on your website. By implicitly understanding which content is valuable to visitors' like-minded peers, we help your site visitors and support agents find their intended content with significantly fewer clicks — meaning fewer calls, fewer emails, and happier customers.

Service and support organizations slash hundreds of thousands of dollars through the use of the Social Search and Content Recommendations, both part of the Collective Intelligence Platform (CIP).

Let Like-Minded Peers Help Each Other
Baynote Content Recommendations display links to articles, downloads and FAQs that have proven to be valuable in helping customers resolve the same issue in the past. The successes of your customers dynamically keep your related article linking up to date and optimized.

Make Search Work with Social Search
Baynote Social Search for Content works with your existing search engine, or one hosted by Baynote, to return content that best satisfies the user's current intent. This includes web content, KB documents, multimedia, code downloads, or PDF forms. Social Search also federates instantly across all content sources, eliminating the need to integrate with specific repositories.

Eliminate Manual Tagging with Implicit Folksonomies
We dynamically associate terms and phrases with the right content, reducing the need for manually tagging. This dynamic "customer folksonomy" is an effective mechanism that ensures your articles are organized the way that your customers and call center employees expect.

Community + Control
Baynote Insights provides advanced editorial features that give you full control over recommendations while taking into account key editorial and advertising objectives. Testing and reporting metrics such as A/B split tests, conversion rates, and suggested keywords are all available via web interface.

Monitor and Maintain Control of Your Content
Insights gives support personnel an unprecedented level of editorial control over recommendations and search results, while providing online reports that display the increase in success rates.

Baynote is SaaS (software-as-a-service) which means your site can be configured in just days!

Product Guidance and Recommendations Business Goals
	Slash costs up to 20% through targeted content recommendations and social search that help visitors resolve issues themselves
	Increase search success by as much as 2000% by delivering results that are proven to be useful to like-minded peers
	Resolve support issues faster by enabling agents to tap the collective intelligence of site visitors themselves for search
	Maximize the yield from SEO and SEM campaigns through dynamic landing page recommendations and by purchasing community terms that lead to conversions
	Redirect labor involved in manual tagging and pinning of search results by utilizing the "dynamic folksonomy" of your visitors
	Instantly federate multiple content repositories by utilizing visitor behavior to discover and surface the most useful content that resolves common or niche issues

For more information on Baynote, please email us at info@cognitor.com

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