Make your organization prepared to deliver consistent, accurate, and timely results for you customer's
problems and inquires
Brochure:
Agile Service Managment
Improve individual and team productivity, boost the speed and quality of decision making, and improve the reuse of information
Cognitor’s Agile Service Management product suite enhances the effectiveness of your service organization by
helping you create a positive and consistent customer experience across all channels whether it is through the
Contact Center, Field, Chat, Email, through the Web, or in person.
The Agile Service Management platform enables you to serve your customers in the most Productive, Consistent,
Intelligent, Innovative and Knowledgeable way. Agile Service Management helps better manage your operation by
providing visibility into key issues while keeping your support cost low. A good customer experience
in service leads to a positive enterprise ROI as customers buy more products and refer more client.
The Product Suite includes:
ENQUIRE - Optimize your enterprise knowledge flow to your customer interaction point in any channel to provide consistent
and accurate answers to customer problems, intelligently and immediately. Leverage enterprise content and
intellectual capital to delight your customers.
OneView - Intelligently monitor customer intention and experience in real time across all customers and across all
products through all customer service channels. Be quick to respond in the most productive and efficient way.
Pro*ACT - Identify and track emerging customer issues, then intelligently notify the right people in your organization to
proactively handle issues before they become widespread.
Relational Data Archiving - Intelligently clean up your transactional database by removing data across multiple systems
and databases at the business object level, tracking related data objects for purge and archiving.
Key Challenges for Growing Support Organizations
Satisfy Increasing Customer Expectations … Serve a Growing Installed Base ….
Support Clients more Proactively …. Intelligently manage complex products and services offerings while
keeping cost of service low
Product Suite Features and Benefits
Service and Product Knowledge Integration
Unified View of all Service Channels
Automated Knowledge Capture
CRM Platform Harmonization
Integrate product and customer support knowledge throughout your enterprise and customer channels.
Optimize Knowledge flow.
Proactively manage your customers and service organization by monitoring Service Level Agreements.
Monitor Service real time.
Respond quickly and effectively with the right solution the first time. Capture and re-use knowledge intelligently.
Deliver right content.
Optimize your service organization by leveraging CRM transactional data with intelligent analytics and create
actionable information.
Deliver Consistent, Accurate, Timely Resolutions 
Company Overview
Make your organization prepared to deliver consistent, accurate, and timely results for you customer's
problems and inquires
Improve individual and team productivity, boost the speed and quality of decision making, and improve the reuse of information
