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Agile Service Management
Solution Suite for Product and Service Support Organizations



Cognitor’s Agile Service Management product suite enhances the productivity of your service organization by helping you optimize every customer interaction.

The Agile Service Management platform is designed to provide you with an easy link to serve your customers in the most productive, consistent, intelligent, innovative and knowledgeable way. Agile Service Management helps better manage your operation by providing visibility into key issues while keeping your support cost low.
Key Challenges for Growing Support Organizations
Satisfying Increasing Customer Expectations
Serving a Growing Installed Base
Support Clients more Proactively
Intelligently manage complex products and services offerings while keeping cost of service low

Product Demo
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The Product Suite includes:
ENQUIRE
Optimize your enterprise knowledge flow to your contact center agent to provide consistent and accurate answers to customer problems, intelligently and immediately.
Pro*ACT
Identify and track emerging customer issues, then intelligently notify the right people in your organization.
OneView
Intelligently monitor all customer and product activity for all your accounts, through all customer service channels.
Relational Data Archiving
As your transactional CRM data grows exponentially from adding more products, customers, services, and solutions, the requirements to maintain and track and access data grows under increasing regulations.

Product Suite Features and Benefits
Service and Product Knowledge Integration Product and customer support knowledge throughout your support organization. Optimize Knowledge flow.
Unified View of all Service Channels Proactively manage your customers and service organization by monitoring Service Level Agreements
Automated Knowledge Capture Respond quickly and effectively with the right solution the first time. Capture and re-use knowledge intelligently.
CRM Platform Harmonization Optimize your service organization by leveraging CRM transactional data with intelligent analytics and create actionable information


For more information on Agile Service Management, please email us at info@cognitor.com

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