Agile Service Management

Cognitor’s Agile Service Management product suite enhances the effectiveness of your service organization by helping you create a positive and consistent customer experience across all channels whether it is through the contact center, out in the field, collaboration, email, web, or in person.

The Agile Service Management platform enables you to serve your customers in the most Productive, Consistent, Intelligent, Innovative and Knowledgeable way. Agile Service Management helps better manage your operation by providing visibility into key issues while keeping your support cost low. A good customer experience in service leads to a positive enterprise ROI as customers buy more products and refer more clients.

The Product Suite includes:

ENQUIRE - Optimize your enterprise knowledge flow to your customer interaction point in any channel to provide consistent and accurate answers to customer problems, intelligently and immediately. Leverage enterprise content and intellectual capital to delight your customers.

OneView - Intelligently monitor customer intention and experience in real time across all customers and across all products through all customer service channels. Be quick to respond in the most productive and efficient way.

ACTIVATE! - A Marketing Campaign and Sales Lead Automation solution, managing all campaigns, leads, opportunities and activities.

For more information on ASM, please email us at info@cognitor.com